Customer comments

From: Ian A. Ottaway
Sent: Sunday, February 12, 2012 12:39 AM
To: sales@littlestourbooks.com
Subject: FW: Abebooks Order Processed: Sales Order # 77618072
Hi,
I just want to say thanks for a smooth transaction. The book arrived this morning, beautifully packaged and exactly as described. I'm delighted with it.
Thanks for a top quality service!
Kind regards,
Ian Ottaway

From: Paul Tzotzis
Sent: Tuesday, February 07, 2012 10:02 AM
To: sales@littlestourbooks.com
Subject: Feedback - great service
Hi All,
Just a quick note of thanks for your prompt service and the condition the book arrived in. Ordered 30/1/12, arrived 7/2/12 - Very Impressive.
Thanks again.
Regards
Paul

From: Mark Thompson
Sent: Wednesday, January 25, 2012 10:37 AM
To: sales@littlestourbooks.com
Subject: 11 Harrowhouse St
Hello Little Stour Books
I've just received in the post a first edition copy of the above title from you, and I want to thank you for delivering it in such a timely fashion, and in the condition as described. It's gorgeous.
Many thanks!
Mark Thompson

From: Billy Butler
To: Little Stour Books
Sent: Friday, October 07, 2011 1:41 PM
Subject: Re: New order from : Aaron SL Butler
Thank you very much, a brilliant service from what appears a very special book shop.

From: ALAN KEENAN
To: sales@littlestourbooks.com
Sent: Wednesday, August 31, 2011 11:19 AM Subject: Abebooks Order
Dear Sir / Madam ,
I wish to thank you for the books which I have now received via Royal Mail today Wed 31st Aug 2011 , at 10-40am. I originally ordered them from yourselves through Abebooks on Order No. 88715521.
The two books , both by the renowned Railway writer O. S. Nock , were as follows;
" William Stanier - A Biography " and " 60 Years of West Coast Express Running ".
Both books are in advertised condition . Which is exceptional , particularly with the Stanier biography , since that book itself was published in the year I was born , 1964.
Both books look even better as they are both finished off in the Protected cover , attached to each respective books jacket . Very nice indeed.
Many thanks also for the enclosed information relating to the further titles by O. S. Nock you currently have in stock.
I will study the list you supplied and will let you know in due course , if I choose to make any further purchases from your bookshop.
All the best.
Yours Sincerely
Alan Keenan

From: Mrs Janice H Moles
To: sales@littlestourbooks.com
Subject: MR RB DE R ADAMS
Date: Thu, 02 Jun 2011
Dear Colin Button
I have been collecting books all my life and must congratulate you on the presentation of the volumes you sell.
You have just sent me the Janet Baker Full Circle with which I am delighted.
It is an added joy to receive a book so obviously presented and packed with such care. Thank you to all concerned. I am pleased to be ordering another couple of volumes from you.
I will be sorting my own books & theatre programmes in order to prepare for a move of house. Are you on the lookout for such things and may I send you a list ?
with kind regards, Jan Moles (Mrs)

From: Robin Adams
To: sales@littlestourbooks.com
Subject: Gil Evans; Svengali, or the Orchestra Called [Jazz Masters Series]
Robert Doisneau; An Interview
Date: Thu, 02 Jun 2011

Dear Mr Button
The book duly arrived on Saturday - thank you.
I was particularly impressed with your high standard of packaging.
I wish that every bookseller took as much trouble.
Yours sincerely
Robin Adams

From: Abebooks
To: sales@littlestourbooks.com
Sent: 17/Feb/10 16:06
Subject: The Office and Work of the Holy Spirit [Third Edit]
The following inquiry was provided by this customer:
Dear store,
Many thanks as the book has arrived. Wonderful service.
Christopher

From: Mr. Barnes
To: sales@littlestourbooks.com
Sent: Tuesday, December 08, 2009 9:39 PM
Subject: re: Abebooks Order
re: Abebooks Order: The Bible The Old Testament According to Spike Milligan
Hi Colin,
package just landed, bloody fabulous, excellent and the covers etc (skins)
I will make this into a CD for safe keeping etc
BUT
if the CD Version ever appears then assume an instant sale to me here in Aus again, sir, bloody fabulous

From: Liz Lofthouse
To: sales@littlestourbooks.com
Sent: Wednesday, November 18, 2009 5:03 PM
Subject: Kingdoms Beyond The Clouds

Hello I'm writing to let you know that your package containing the above book arrived safely this morning. The parcel was beautifully wrapped and the book itself is in lovely condition - and it's so nice to see it covered too. Thank you so much; I'm very pleased indeed.
With many thanks and regards
Liz Lofthouse

From: order@abebooks.com
To: "Little Stour Books PBFA" sales@littlestourbooks.com
Sent: Sunday, October 04, 2009 3:30 PM
Subject: abebooks.co.uk Book Inquiry: In the Lion's Court: Power, Ambition and Sudden Death

Date Ordered: September 28, 2009
Buyer Information:
Email:
Country: U.S.A.

The following inquiry was provided by this customer: Once again, your shop came through. Received book in excellent condition(always know anyway) and in excellent shipping time.
Thank you!!

This mail was created 04/Oct/09 07:26 and postmarked 04/Oct/09 07:30.

From: Richard Whitbread
To: sales@littlestourbooks.com
Sent: Monday, September 28, 2009 2:15 AM
Subject: RE: New order from : Richard Guy Whitbread Shopper id: 8055656

Hi Colin,
Just a line to let you know that I took receipt of the book on Friday - needless to say, it looks absolutely fantastic!
Thanks very much indeed and I look forward to making some more purchases in the near future.
Best regards, Richard

From: Robin Gay
To: sales@littlestourbooks.com
Sent: Thursday, August 06, 2009 12:58 AM
Subject: The Climbers Club Journal 1960. John Neill (ed)

Many thanks for the woderful journal which arrived safely this morning. I am extremely pleased with it and thank you for your kind attention and excellent service.

Best Wishes, Robin

From: Peter Erskine
To: Little Stour Books
Sent: Wednesday, January 21, 2009 7:29 PM
Subject: New order

Dear Colin and/or Little Stour Books,
Books received today. Thank-you for your attention, your fair pricing, your rapid service, super packaging and book care; also for your big stock list, and tidy simple website that works so well. Its great to see a company firing on all cylinders like this. They just don't come any better.

Regards, Peter Erskine

From: Chris Le Messurier
To: sales@littlestourbooks.com
Sent: Thursday, December 04, 2008 4:05 PM
Subject: Anthony Trollope Barchester Volumes

Good Afternoon,
Just a little e mail to say my books have arrived in pristine condition on account of them being packed superbly… thank you, I'm sure my Ma will be overjoyed with them at Christmas, and on that note a very merry Christmas to you all at Stour books, and thank you once again for a prompt and excellent service,

kindest regards
Chris Le Messurier
Guernsey

From: James D. Craig
To: sales@littlestourbooks.com
Sent: Friday, November 14, 2008 10:46 PM
Subject: RE: Ordnance Survey

Dear Colin
It arrived today. I am very impressed by you guys. The map is in wonderful condition and I very much liked your address label.

Many thanks - Jim

From: Kevin McGovern
To: Little Stour Books
Sent: Tuesday, August 26, 2008 1:44 PM
Subject: Items Received

Hi Just to let you know that l have received the 6 items from the Medieval Towns Series. Thank you.
You seem to have a knack of acquiring copies that are in very good exceptional condition.

Kind Regards, Kevin

From: Adam Bryl
To: Little Stour Books
Sent: Friday, July 25, 2008 9:39 AM
Subject: THANK YOU

Dear Mr Button,

The book arrived at 08.45 am by Royal Mail Special Delivery.
Excellent condition. Thank you for the perfect service.

Regards, Adam Bryl

From: Karen Lester
To: Little Stour Books
Sent: Saturday, July 19, 2008 10:32 AM
Subject: Re: Spark of Life Hello

Mr Button

May I just say thank you very much for the book which arrived this morning. It has been looked after marvellously and arrived in pristine condition thanks to your superb packaging.
I am very pleased with it indeed!
I shall keep the bookmark to remind me and will pass on your website address to a friend whose collection of military history books has to be seen to be believed - he doesn't know of you yet I'm sure!

Best Wishes Karen

From: Peter Allen Pavesi
To: sales@littlestourbooks.com
Sent: Saturday, July 12, 2008 9:39 AM
Subject: No Passing Glory

Dear Sir

Just a quick mail to let you know book arrived this morning and to say how pleased I am with it. Certainly meets your description. Do you have a customer "wants" list by any chance.

Many thanks Peter Pavesi

From: Les Cooke
To: sales@littlestourbooks.com
Sent: Friday, May 23, 2008 12:44 PM
Subject: Re: Antiqbook order: #******/ - The Walker Bedt

Dear Colin

The book has just arrived, thank you very much indeed, absolutely faultless service. The book is pretty much as new, and our granddaughter in New Zealand will love it, I'm sure. Many thanks again, what a credit to internet shopping you are.

Kind regards Les Cooke

From: Alan Linsley
To: Little Stour Books
Sent: Sunday, May 18, 2008 11:06 AM
Subject: Re: New order from : MR ALAN J LINSLEY

Thank you Colin.

Order received. I just wanted to say how impressed I was with your service, from the website, to the speed to shipping (I ordered Weds evening, books were here Fri am!) and even that smart box they turned up in.

It's good to see a business going the extra mile in these corner-cutting times.

Thanks Alan Linsley

From: Andrew Middleton
To: Little Stour Books
Sent: Tuesday, March 04, 2008 9:16 PM
Subject: Re: Book of Martyrs by John Foxe

Dear Colin,
Foxe's Book of Martyrs has now landed at my place! Thank you for the excellent service! Have looked up your web site also, and was most impressed. The only site on the map I have heard of before was the Isle of Thanet, and that was through my interest in electric tramways. Thank you. Regards, Andrew.

From: "Andrew Bell" <andrewmbell@yahoo.com>
To: "Little Stour Books" <sales@littlestourbooks.com>
Sent: 28th May 2006 18:04
Subject re: 8397 Real Grit by S Hocking

Dear Colin,

Thank you for applying the discount - it's kind of you. My comments are positive because you make exceptional efforts in respect of customer service, and I say this advisedly, as I buy up a lot of books on-line, and I find standards (see even in so basic a matter as answering an e-mail of preliminary enquiry for an advertised book) very variable, in the UK, USA, Canada, Australia and New Zealand. I have contacted 97 different booksellers since Jan 1st this year, and you are in the top five for speedy reply, straightforward dealing, consistent quality of photos and overall ease of transaction. When browsing ABE and other search listings, if I see that you and competitors are listing much the same book, I would, all things being equal, every time buy from you, even if your copy were a bit dearer. That said, you must have the patience of old Job himself, because I am well aware that there are many, many time-wasting, troublesome customers out there...

I would be most interested in the article. I had no notion of Alan or a Salome Hocking (Salome Hocking - a wonderful name!). I wonder whether she was a dancer... I will take care of it and send it back ASAP.

Cheers - Andrew Bell

From: WILLIAM ROSS JR <whrjr@email.msn.com>
To: Little Stour Books <colinbutton@liftlestourbooks.fsbusiness.co.uk>
Sent: 11 September 2001 12:38
Subject: Re: ABE book Inquiry: Scoundrel

Hello Colin,

Book received - and you get the award for the first English dealer who knows how to wrap a book so it arrived in the same condition it left!!!! Thank you very much!

Best,
Bill
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From: B.J. Smith <reconnaissance@gchq.screaming.net>
To: Colin Button <colinbutton@littlestourdooks.fsbusiness.co.uk>
Sent: 08 June 200013:21
Subject: Re: Christopher Andrew - KGB The Inside Story of its Foreign Operations.

Good news: KGB arrived this morning:>)

Splendid packaging; a truly fine / fine brodarted book. Magnificent.

After a week in which half the books that have arrived were more G/G than F/F, you've restored my faith in English booksellers.

I shall despatch the cheque to you first thing tomorrow morning by First Class post.

Thank you for the excellent customer service.

Yours,
B.J. Smith.

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From: <Arborhil@aol.com>
To: <colinbutton@littlestourbooks.fsbusiness.co.uk>
sent: 28 November 2000 19:58
Subject: Re: Fw: Fw: ABE Book Order Contributes "Psmith, Journalist" in The Captain

Dear Mr. Button,

I am pleased to inform you that the books arrived today in fine condition That beats last week's record by one day, or 4 days total from your shop to my hands. It would seem that you have direct access to the planes! I am very excited about finding these wonderful books, and I am glad you included your book mark so I will always remember who to thank. These volumes really are the frosting on the cake of my Wodehouse collection.

Best wishes and thanks,
Raymond Geschke
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Dear Mr. Button,

Just to let you know that the KAR arrived this morning, impeccably packed and absolutely as described. A new record price but I think the finest copy I have ever seen, or am ever likely to see.

Many thanks for your prompt responses.

Regards,

Glenn Mitchell.
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From: David Wickham <davidWickham@clothworkers.co.uk>
To: Little Stour Books <colinbutton@iittlestourbooks.fsbusiness.co.uk>

Sent: 09 February 2001 12:41
Subject: Re: Little Stour Books - an enquiry from your Abebooks website

 

Thank you: the books have arrived safely and I am very pleased with both of them - and delighted with their magnificent packaging. Quite the little coffin! Nothing has jumped out and bitten me from the merest glance at Catalogue Seventeen, but I shall look more closely at it during the next day or two. Otherwise 'Over and Out', at least for the time being.

D. E. Wickham.
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From: lewis.WHITING <lewis.WHITING@wanadoo.fr>
To: Colin Button <colinbutton@liittlestourbooks.fsbusiness.co.uk>
Sent: 23 February 2001 15:05
Subject: Two Books

Colin,
These arrived today precisely as they left you. Thanks for the fast and efficient service. Please send me your next catalogue. By the way you now hold the position of "Best Ever Packed Books"
regards, Lewis
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From: <sellertech@abebooks.com>
To: Little Stour Books <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent: 25 February 2001 20:42
Subject: Note

Dear Colin,

I'm forwarding you a message from a buyer of yours.

I have just finished opening my new old book The German Shepherd Dog. I am VERY impressed with your professional manner.

The book was packaged very nicely so that it did not get damaged at all on this very wet and soggy Chicago day. Our postal service left the box outside by our door so we our happy that it also did not get stolen.

We will definitely use your service again and we will forward your name to others. Respectfully, Ivy

 

Regards,
Chris Kong, MCSE
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From: Bill Phillips <wlp624@telocity.com>
To: Little Stour Books <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent: 01 May 2001 21:03
Subject: Re: H. E. Bates

Colin, .

I have just unpacked the books and they are indeed superb! And thank you for the most careful packaging, it is truly appreciated.

In looking through your catalog, I see two other Bates titles which I somehow overlooked on my search through the ABE website. They are numbers 45 and 48, Sugar for the Horse and The Distant Horns of Summer. (Am I correct that "Distant Horns" is a story collection?) Please let me know if these are also still available.

Thanks again,

Bill Phillips
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From: stephany j freedman <stetsjf@gdinet.com>
To: Little Stour Books <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent: 30 May 2001 19:30
Subject: Book receipt

Mr Button:

I received the Joyce Lankester Brisley anthology today. Thank you! It is in beautiful condition, exactly as it was described, and you did a marvelous job of packaging and shipping! I have to say, I had only one other experience with buying via the Internet from a shop in the UK, and it was somewhat negative, in that watermarks on the edges of the pages was not mentioned in the description or in the email correspondence and it was just sent in a mailer, so the top corners were bumped when I received it. I will definitely be going through your catalog to see if there is anything else I am interested in, because you are obviously an honest bookseller!

Thanks so much again! Stephany Freedman
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From: GEORGE DOUGLAS <george.douglas@sympatico.ca>
To: <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent 19 May 200019:31
Subject: The Rain Goddess

Dear Colin

Received the Rain Goddess today and I am most happy with the book. It is far better condition than I had imagined it would be. Thanks for the catalogue, while I have not fully read it, I have quickly glanced through it. Must say most of the books listed I do not recognize, except Deighton and Forsyth. Will examine it closely in the near future.

If I come across any other titles that interest me will let you know. Thanks for help and assistance in this matter.

Cheers
Andrew Douglas
george.douglas@sympatico.ca
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From: John Kuliak <lotusbook@hotmail.com>
To: <email@littlestourbooks.com>
Sent: 02 January 2002 21:06
Subject: Re: ABE Book Order: English Electric Aircraft and their Predecessors

Dear Mr. Button,

I have ordered dozens of books through ABE and their ilk over the last three years. No big deal in itself...

But rarely does a book described "as new" by it's vendor actually match that rarified condition! This book does; and the care with which you packaged it and the exactitude of your description should be a lesson to online book dealers everywhere on HOW TO DO IT RIGHT!

I hope to have the opportunity of dealing with your company again in the future.

Thank you, and have a Happy New Year,
John Kuliak
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From: affinsrv <affinsrv@home.com>
To: Little Stour Books <colinbutton@littlestourbooks.fsbusiness.co.uk>
Sent: 30 November 2001 23:25
Subject: "Scorpion Signal", Hall

I received the refd book today, and I want to let you know that I am very pleased. It is indeed a beautiful copy rated well at Fine. The packaging was very well done - no risk to damage in shipment. I would not hesitate to do business with you again, so do let me know if you get more Trevor titles (under any of the pseudonyms). Have a happy and prosperous holiday.

Steve Drake
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